Terms & Conditions

‘Loot Homewares Tweed Heads’

Online Shopping Terms & Conditions

Privacy

Loot Homewares Tweed Heads is committed to complying with the Australian Privacy Act ( http://www.privacy.gov.au/law/act ) which governs privacy of personal information by businesses. Loot Homewares Tweed Heads is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

Payment Options

• We accept credit card through our secure shopping cart (Paypal).
• Commonwealth Bank Woldep Pty Ltd T/as Loot Homewares Tweed Heads
  BSB 064404
  Account 4404 1045 8718
• Cheque / Money order option address
  Loot Homewares Tweed Heads
  'Tweed Mall'
  Cnr Bay & Wharf St
  Tweed Heads NSW 2488

Refunds

Being an independently owned & operated store anything purchased through this site, that may requre replacement or credit will have to be dealt with from this store only.

Defective items will be replaced.

Loot Homewares Tweed Heads will NOT process Refunds for incorrect purchase or change of mind. All refund requests need to be made in writing to woldeppty@bigpond.com within 14 days of purchase. 

In the event that Loot Homewares Tweed Heads chooses not to ship an item, you will be notified by email and any amount you may have been charged will be refunded.

Shipping Policy

• At ‘Loot Homewares Tweed Heads’ we pride ourselves on quality control of items & make sure that your product leaves our warehouse in perfect condition.
• We only ship within Australia.
• Delivery is via third party Australia Post eParcel, where possible we will provide you with a Tracking Number.
• All deliveries are sent registered with eParcel and must be signed for at time of delivery. Under some circumstances, courier deliveries may be replaced by Australia Post.
• If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
• As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
• Shipping address cannot be changed once order(s) has been shipped. Loot Homewares Tweed Heads is not responsible if incorrect address is given and items as a result are lost or misdelivered.
• If you are not home at the time of delivery eparcel will leave a collection card and the item can be collected from your nearest Post Office, if courier has to be used additional delivery charges may apply.
• Order cannot be cancelled once order has been shipped.
• Large Furniture requires individual freight quotes, these items will not be forwarded until freight cost have been confirmed and permission granted by purchaser.
• Shipping time may vary depending on your location, please allow 7 – 14 days for delivery.
• Local Delivery of FURNITURE will depend on the stock availablity from sydney & local warehouses and can take 7-14 Days to arrive - If there are any delays all customers will be advised.
• Shipping charges are determined by packing size, weight and delivery location.

Item Descriptions

• Measurements, Colours & Weights are given as a guide only. This is due to most of the items featured on this site having been handcrafted, meaning that the mentioned indicators may vary from time to time, however 'Loot Homewares Tweed Heads' always endeavour to be as acurate as possible. 
• If you have any questions prior to your purchase please contact us on woldeppty@bigpond.com

Thank you for visiting our site and please don’t hesitate to contact us with any queries you may have